Refund and Returns Policy

Last Updated: 01 November 2025

We want you to feel confident about your purchase. If you are not satisfied, we are here to help.

Return Period

You may request a return within 30 days of receiving your product.
If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return:

• The item must be unused, undamaged, and in original packaging
• All accessories, manuals, and components must be included
• A receipt or proof of purchase is required

Please do not send items back to the manufacturer.
All returns must be processed through our support team.

Non-Returnable Items

The following items cannot be returned:

• Opened or used filters or consumable parts
• Gift cards or digital/downloadable products
• Personal care or hygiene-related items that have been unsealed
• Items returned after 30 days

Partial Refunds (if applicable)

Partial refunds may be granted if:

• The item is not in original condition or is damaged not due to our error
• The item is missing parts
• The return is initiated after the 30-day period (case-by-case approval)

Refund Process

Once we receive and inspect your return:

• You will receive an email confirming approval or rejection
• If approved, your refund will be processed to your original payment method within 5–10 business days

Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or card account again
2. Contact your card provider — processing time may vary
3. If still unresolved, contact us at keshavtummala@aquapodx.co

Sale Items

Items purchased on sale or promotional discounts are not eligible for refunds.

Exchanges

We only replace items that are defective or damaged.
To request an exchange, contact us at keshavtummala@aquapodx.co
We will provide the return address at that time.

Gifts

If the item was marked as a gift and shipped directly to you:

• You may receive store credit equal to the return value

If the gift giver shipped the item to themselves first:

• The refund will be issued to the gift giver

Return Shipping

• You are responsible for the cost of return shipping
• Shipping charges are non-refundable
• If you receive a refund, the return shipping cost may be deducted
• For high-value items, we recommend using trackable shipping or insured shipping, as we cannot guarantee receipt of returned packages

Need Assistance?

For any questions about returns or refunds, contact us at:
Email: keshavtummala@aquapodx.co
Website: https://aquapodx.co/