Shipping Policy

Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays) after payment confirmation.
Please note this does not include weekends or public holidays.

Customs delays, payment verification, or other unforeseen issues may cause additional processing time.

2. Shipping Destinations & Carriers

We currently ship to addresses within [Insert country/region; e.g., “India” or “India and selected international destinations”].
We use reputable carriers such as [Insert carrier names; e.g., “India Post, DHL, FedEx, etc.”] to ensure safe and timely delivery.

3. Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout based on destination, weight/size of the parcel, and chosen shipping method.

Estimated delivery times:

Domestic : 3–7 business days after dispatch.
International: 7–21 business days after dispatch.
These estimates are for guidance only — actual delivery time may vary.

4. Order Tracking

Once your order is shipped, you will receive a shipment confirmation email containing a tracking number and link so you can track your parcel in real time.
If you do not receive this email within 2 business days of placing your order, please contact us at contact@aquapodx.co.

5. Customs, Duties & Taxes

For international shipments, please be aware that recipients are responsible for any customs duties, import taxes, or brokerage fees imposed by the destination country.
We do not collect these charges at checkout and cannot predict the amount. Please check your local customs office for more information.
Delays due to customs clearance are outside our control and may add several days to delivery time.

6. Incorrect Address / Failed Delivery

Please ensure your shipping address is complete and correct at the time of purchase.
If a package is returned to us due to an incorrect or incomplete address, a rerouting fee or reshipment cost may apply.
If a delivery is attempted and fails (e.g., customer unavailable, refusal to accept), shipping charges may apply again for redelivery.

7. Lost, Damaged or Stolen Shipments

If your order doesn’t arrive within the estimated time, or arrives damaged or stolen, please contact us immediately at [Insert contact email] with your order number and details of the issue.
We will work with the carrier to locate the parcel or file a claim. In some cases, we may require photos or other documentation.
Please note: You must contact us within 7 business days of the delivery estimate for missing/damaged items to qualify for a claim.

8. Partial Shipments

In some cases, your order may be fulfilled in multiple shipments due to availability of items, size/weight constraints, or carrier limitations.
If this occurs, you will receive separate tracking numbers for each parcel and you will only be charged one shipping fee unless otherwise stated.

9. Returns & Exchanges

Please refer to our Returns & Exchanges Policy for details on how to return or exchange items. Shipping costs for returns may apply as per that policy.

10. Contact Us

If you have any questions about your order or shipping, feel free to get in touch:

Email: contact@aquapodx.co
We aim to respond to all inquiries within 24–48 business hours.